The flight attendants of CHAOS

When contract negotiations between Alaska Airlines and their flight attendants' union broke down in 1993, the union had a choice to make. The union — The Association of Flight Attendants-CWA — knew that if they chose to strike, Alaska Airlines could use a plan. While Alaska Airlines technically couldn't fire someone on strike, they could permanently replace the striking flight attendants with new workers. Essentially, if the union went on strike, they could risk thousands of people's jobs. The flight attendants knew they needed a counter-strategy. They went with a strategy they called CHAOS: "Create Havoc Around Our System." The strategy had two phases. Phase one: The union kept Alaska guessing about when, where, and how a strike might happen. They kept everyone, eve